MyGSTRefund review: features, fees and questions to ask
Review MyGSTRefund’s advertised service and the scope, fees, access permissions and working papers to confirm before engaging a refund provider.
Evaluate MyGSTRefund if you want a provider involved in GST refund preparation and filing. Its public pages describe software alongside expert services. Your main decision is which work the engagement covers and which decisions remain with your team.
Fast GST Refund publishes this review. It is based on MyGSTRefund’s public information; we have not tested its paid service or independently verified customer outcomes.
What the provider advertises
MyGSTRefund’s About page describes a combination of SaaS automation and performance-based services. Its refund service page covers preparation and filing support, while its homepage advertises refund calculation and tracking.
For a service-export claim, ask the provider to show how your invoices, receipts and purchase records move through that process.
Agree the scope in writing
| Ask about | What you need in the engagement |
|---|---|
| Preparation | Who collects records, reconciles receipts and reviews ITC. |
| Calculation | Who checks turnover, Net ITC, exclusions and ledger limits. |
| Filing | Who approves the final application and acts as authorised signatory. |
| Follow-up | Whether deficiency memos, notices and later questions are included. |
| Records | The working papers, calculation and filing evidence you receive. |
Request a redacted demonstration with partial receipts, an imported service and a capital asset. These cases make the review process easier to assess than a clean sample alone.
Establish the fee and its trigger
If a quote uses a success-based fee, define success explicitly. Ask for the percentage or fixed amount, minimum charge, taxes and chargeable milestones. Record how partial sanction, withdrawal, refiling and an unsuccessful claim affect the fee.
Compare the quoted scope with the work your CA or internal team would otherwise perform. A lower headline fee may cover fewer stages.
Review account access
Before authorising data retrieval, confirm which GST records the provider will access, whether permissions include filing, who can view the documents and how you revoke access. Read its current retention and deletion terms.
Use the documented authorisation process. Keep approvals and a copy of the final application with your own records.
Prepare for a useful first discussion
Assemble the refund document checklist, note missing evidence and list previous claims. A quote based on those records is easier to assess than a general estimate.
If your team wants to operate software itself, compare MyGSTRefund vs Gen GST. For other preparation routes, see MyGSTRefund alternatives. Fast GST Refund’s free preparation pack can help organise your working before you engage a provider.